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I am having website / login / ordering problems
1. Please check that the card details match the billing address that you have entered
2. Please check that all card numbers and verification codes are correct
If you still need assistance, please
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Will you be restocking on this item?
We generally restock on most items within around 2 weeks. To be notified when an item restocks, please click the restock button next to the product and size selected.
Need further, more specific information on restocking for a perticular item?
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I want to cancel or change a recent order
Please note that whilst we will endeavour to cancel or change an order, we cannot guarantee that these changes will take place if the order has already processed.
To request a change to order CLICK HERE to SEND AN EMAIL
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I have received a 'Backordered' or "Partially Shipped' or 'Out of Stock' email and wish to discuss it
If you have received one of the above emails it means that all or part of your order is currently out of stock. We do apologise for the inconvenience.
To contact an advisor about this CLICK HERE to SEND AN EMAIL
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Where is my order?
Standard shipping time to UK, Europe, Usa, Canada, Australia is 2-3 working days so please allow this time. There are some country exceptions, please CLICK HERE to view our International Delivery timechart
We offer Next Working Day Delivery to the UK. If you have selected this option, your order will be delivered on the next working day after you placed your order. If your order is placed on the weekend or after 4.30pm on a Friday it will be delivered on the next Tuesday. If the order is placed on a Bank Holiday it will be delivered on the next working day following the first working day after the holiday.
Orders from any featured designers or vendors, such as PAvon or BDeS are despatched directly from the designer and as such usually have a longer delivery time of approx 10 working days.
TO TRACK YOUR ORDER IN REAL-TIME - please CLICK HERE
TO SEND AN EMAIL ABOUT YOUR DELIVERY PLEASE click here
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Something's missing
Please check any recent emails to you - you may have received a 'backordered' email which may mean that part of your order is currently out of stock and will be shipped when in stock. To advise that you are ok to wait, to check on the wait timescale, or would like to receive a different item, or wish to cancel the order:
PLEASE click here TO SEND AN EMAIL
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It's faulty/incorrect
Sometimes things go wrong or mistakes happen, however we will try our best to fix it. Please drop us an email giving the exact problem and we will get right back to you:)
Please CLICK HERE to SEND AN EMAIL
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I am chasing a return that I have already sent back
1. Please check your tracking ID to ensure that it has been successfully delivered to us.
2. Please allow 2-3 days from the receipt of your return for it to be processed. If the return was for refund, please allow 7-10 days from receipt of the return for the refund to appear in your account.
Still need further help locating a return?
Please CLICK HERE to SEND AN EMAIL
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I have a question about my return that has already been refunded or replaced.
Returns that are received for refund are usually subject to deduction of a nominal fee that covers the initial delivery charge. Please check the returns section on the website for full details. If you still need further info regarding a return that has already been refunded or relaced,
Please CLICK HERE to SEND AN EMAIL
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I would like return instructions.
Full return instructions can be found on the white form that accompanied your delivery.
If you are missing the white form,
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